Back by popular demand: Treatment Coordination Live!

shutterstock_51178732Practice Plan introduces its Treatment Coordination Live! events and explains why you should attend.

The dynamic duo are back! Laura Horton and Michael Bentley are once again teaming up with Practice Plan and Business of Dentistry events for another instalment of Treatment Coordination Live!

Following the rave reviews from the previous Treatment Coordination Live! events, which took place in July, Laura and Michael are returning for one final action-packed day on 25 November in Newcastle, to show you why treatment coordination is so important to the success of your practice and how it can help you to boost your practice’s income and profit.

Treatment Coordination Live! is a hands-on, practical training day providing you with everything you have ever wanted to know about treatment coordination, how it works and how to put the treatment coordinator (TCO) role into practise.

Comments from attendees

To give you an idea of what the day is all about, here are just some of the comments from attendees who saw Laura and Michael in action in July.

‘A fantastic course. I have learnt so much today from Laura and Mike. The day was really well delivered with a great touch of comedy. I’m really looking forward to implementing my new found skills’ Rebecca Lowe, dental nurse and treatment coordinator, Hill House Dental Practice.

‘Anybody who has or is considering a TCO role should do this course. It really is a must. Laura and Michael don’t just tell you how to do it – they show you. The experience both of them have really does come across’. Toni McGuire, treatment coordinator, Cahill Dental Care Centre.

What’s involved

Laura and Michael really are experts on this subject and bring with them first-hand experience of the dos and don’ts when it comes to delivering perfect treatment coordination. They both believe that the TCO role is an essential component to the dental team and believe the aim of the role is to remove non-clinical dentistry from the dentist, to provide a high level of customer service and to build excellent relationships with patients. This will ultimately help you to convert new patients, boost treatment uptake and increase patient retention.

During the day, Laura and Michael will be taking the reigns and role playing the positions of patient and TCO. They will demonstrate best practice examples of how to deliver the various stages of the role, including consultations, patient follow-ups and objection handing. Not only will they explain the how and why but they will show you first hand exactly how it should be done.

You’ll come away from the day with, not only an in-depth knowledge of how treatment coordination works in day-to-day practise, but also with a greater understanding of how you can put it into place in your practice, plus a whole host of practical take-away tips.

To see Laura and Michael in action for yourself, join them for Treatment Coordination Live! on 25 November in Newcastle. For more information or to book your places, visit or call the Practice Plan events team on 01691 684135.

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