Make sure your telephony system is working for your practice. Network Telecom explains how.

Having worked with dentists across the UK for over two decades, we often find that their current phone systems are outdated and no longer suit patient requirements. From engaged tones to inadequate voicemail facilities, we know how frustrating this can be and how important it is to keep you communicating with your patients as efficiently as possible.

At Network Telecom, we’ve pulled together five ways to improve your dental practice’s telecoms, update your phone system and make sure that you are booking as many appointments as possible.

1. Opt for call management software

Our call management software allows you to see missed calls and return calls to increase bookings and revenue.

Call management gives you a complete cradle-to-grave view of every internal and external call on your phone system. You can view historical reports or real-time activity within your practice and identify trends in calling patterns and performance to ensure you are capturing every opportunity to connect with your patients.

2. Integrate your phone with your CRM system

By integrating your phone system with your CRM system, you’ll be able to see existing patients’ details pop-up on your desktop when they phone you. This allows you to begin the conversation accordingly, make calls more personal and easily dial directly from your desktop.

3. Out-of-hours preferences

Set up out-of-hours voicemail and call diverts to increase emergency bookings from patients trying to contact you when you’re closed. Don’t let missed calls mean missed appointments.

4. Advertise while your patients are on hold

Did you know that callers stay online 25% longer with advertising on hold? Use this opportunity to promote your services to patients while they’re waiting and let them know about the great treatments and products your practice can offer.

5. Direct calls with a virtual receptionist

Auto attendant can act as a virtual receptionist and direct patient calls to the right extension and appropriate person. Make sure your patients and partners are reaching the right people and streamline your operations.

As one of the UK’s leading independent business telecoms providers, Network Telecom can supply your dental practice with a complete ‘one stop shop’ telephony solution, including hardware, installation, maintenance, lines and calls and business enhancing applications, all wrapped up in one affordable, fixed monthly bill.

From hosted solutions to traditional phone systems, and broadband to business mobiles, we can help you improve your practice’s communications and make sure that you are getting the best deal. With a dedicated account manager once you join, 24/7 maintenance and access to our in-house team of engineers, we’re here to keep your business talking every step of the way.


To learn more about how we could help your practice and for an instant quote, call 01952 221 312 or fill in our enquiry form here and a member of our friendly team will be more than happy to help.