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Bottom line

Michael Watson considers how to turn around the current problems of NHS management. In 10 minutes. In a pub

Radio 4’s The Bottom Line by Evan Davis is a favourite of mine. Each programme, he talks to three prominent people in business and a recent one was about turning round corporate failure, by three who had done it.

Three of their approaches I felt were not only interesting, but relevant to the current problems of NHS management. Had these been the approach of the likes of Sir David Nicholson, perhaps the tragedy of Stafford Hospital would never have occurred.

One of the experts described his first day in the job being faced with a mountain of figures and reports. Within half an hour, a complaint came in from a major customer. He dropped everything and spent two days resolving the problem, including a personal visit.

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