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Creating a spectacular team

Emma John talks to Dentistry about how you can help bring star quality to your entire team.

Customer service has traditionally been seen as delivered from behind the realm of the front desk, but things are changing and the new belief is that the whole team should be dedicated to delivering the highest standards of customer care.

Emma John has been providing training and consultancy for many years and believes that, while there are specific skills needed by those on the front desk, many of these attitudes should be followed through by all members of the team. 

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