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Improving patient attendance

Sally Atkinson, principal of I-teeth Dental Care, shares her experience after taking part in Software of Excellence’s Thrive programme.

Having received information on Thrive, I was keen to discover how it could help improve my practice as a business. At the time, we weren’t using Exact to its full potential - our recall process was not properly managed and as a consequence, our turnover had dropped by 20% during the previous 18 months. I knew we needed a fresh approach.

A meeting with our Thrive consultant highlighted some performance shortfalls that needed to be addressed. We discovered our short-notice cancellations were high and not always rebooked, which is a waste of surgery chair-time. 

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