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We talk to Michael Bentley about creating the perfect patient journey

Practice manager and consultant Michael Bentley will be speaking at Practice Plan’s Business of Dentistry event ‘The Perfect Patient Journey’ in West Sussex on 26 September and Manchester on 24 October.

He will be joining leading dental consultant Sheila Scott for the two events that will focus on how you can provide patients with the ultimate dental experience, helping you to maximise patient retention and boost referrals to attract new patients. Michael has more than 15 years’ experience working as a practice manager and treatment co-ordinator. He will be presenting the afternoon session where his daily role as a treatment coordinator will really come into play, including demonstrating how to integrate high-value treatments into a health-focused practice. We asked Michael a few probing questions to get to know the real person and see what nuggets of information he is preparing to share at the events.

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