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Problem-solving dental software

Paul Baker asks: what makes good practice management software?

It’s fair to say that most practice management software incorporate the features you would expect to find; patient records, appointment diary, patient accounts, charting and clinical records, links to radiography software, medical history and allows NHS practices to transmit claims.  What makes some software outstanding is the facilities it offers to spot problems before they become an issue. I’ve highlighted these areas in the groups shown below with an explanation for clarification. Transmission of claims and processing of responses Does your software notify you immediately if your transmission does not go through?

Your software should notify you at the time of transmission if the batch cannot be delivered, there should be no need to wait for a missing acknowledgement or worse still a shortfall in the schedule! Do you know immediately if you are missing a transmission from the DPB? All response transmissions from the board are numbered; your software should bring it to your attention if anything goes missing or if an error occurs when picking up a response.  Baker Heath has been able to notify the DPB of problems occurring quicker than any other supplier. Reconciliation of claims

All software should be able to reconcile claims against the electronic schedule received from the board. The software should inform you if there is any difference in the patients’ charges claimed and scheduled as well as the UDA/UOA claimed and scheduled.  The software should be aware of the rules that occur when claims cross the 1 April boundary. Making sure all Claims are made Failed to attend notification or practitioner forgets to close the course and make the claim

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