Julian English gives his thought of the day
Have you noticed that people do not listen. The government does not listen, the BDA does not listen, the GDC does not listen - why?
My father always says: 'You were given one mouth and two ears son...use them in that ratio', but I ignored that - joke.
Experts say that 80% of communication is body language and tone and only 20% is content, so maybe we are only giving 20% attention to the words.
I am going to focus on tone, body language and sentiment, then worry less about the words.