The Dental Directory - Equipment expertise second to none
Whether you need the smallest of equipment items or a complete new surgery, The Dental Directory Equipment Department can help. The benefits of not being tied to a particular manufacturer come in to their own when customers are able to gain honest and impartial advice on the best equipment to meet your specific requirements.
Ian Anderson, from The Dental
Directory, worked closely with Dr
Gillies throughout the project.
If you are currently in the process of planning a new surgery or practice, it is definitely in your interests to make The Dental Directory Equipment Department your first port of call! With technical sales representatives on hand to visit your surgery and discuss your needs, you can expect to be provided with technical drawings along with a product recommendation from an extensive range. To make the incentive to call The Dental Directory team even greater, the service is both free and without any obligation!
As a long-term customer of The Dental Directory, Dr Hugh Gillies knows first hand, the advantages of using its services when embarking on the somewhat massive project of transforming a whole new practice, he explains,
"I’ve been a customer of The Dental Directory for roughly fifteen years now, and in that time I have had no cause for dissatisfaction or complaint. I recently brought a new practice that includes three surgeries with provision for a further three, and enlisted The Dental Directory’s assistance throughout the entire process. The transformation process started at the beginning of January this year and finished at the end of March. The only difficulties that arose throughout the project were financial, and dictated largely by the recent recession, but in terms of support, guidance and efficiency, The Dental Directory team was, as I’ve come to expect, invaluable."
In order to offer existing or potential customers the chance to see and use equipment first-hand, The Dental Directory has a number of showrooms around the UK that can be visited. Whilst deciding on specific equipment for his new practice, Dr Hugh Gillies sought inspiration by visiting The Dental Directory showroom in Perth, Scotland.
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 Having used the services of The Dental Directory for many years, I knew that I would enlist its help again for my recent project. I decided to go along to the showroom in Perth to have a look at the current equipment available and to ask the representatives some questions. By doing this I was able to actually see the equipment myself, try it out, and discuss any concerns or queries that I might have with it in terms of my own specific requirements. The equipment experts from The Dental Directory were really excellent. I felt confident that my questions and particular needs were being fully considered and appropriately responded to and ultimately left feeling reassured that I would have the support and advice I needed in order to complete my project.  |
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Giving an insight into the services he received from The Dental Directory, Dr Gillies says,
"I have and have always had, a great working relationship with the sales representatives for equipment and materials from The Dental Directory. Aside from the personal aspects involved such as having your queries and concerns listened to and feeling sufficiently supported, costs will always be the prevalent consideration for most dentists. I have found The Dental Directory prices highly competitive and have never felt the need to look elsewhere."
"Throughout my many years of dealings with The Dental Directory, I have always found the customer service exemplary. I can be confident that I will be given immediate responses to any questions that I might have and that if one person is unable to help me, it will be passed on to the correct department. The service engineers are outstanding and have never let me down; they are reliable and efficient and will always do over and above what is expected of them."
The Dental Directory delivers to your practice door and prides itself on being prompt and efficient. How does Dr Gillies rate the service that he received?
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The delivery of my equipment was incredibly prompt. In fact, it arrived ahead of schedule, which was superb as we were ready to start. The equipment was exactly to spec and didn’t disappoint at all. The Dental Directory team are highly experienced and as such, the installation of the equipment went without a hitch. I was given very comprehensive explanations on how certain pieces of equipment worked which I really appreciated. It was good to know that I was working with a team that has expert knowledge and a strong work ethic; I felt that my new practice was in safe hands. |
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Dr Hugh Gillies is the principal dentist at the Crown Dental Group in Aberdeen, Scotland. The practice offers comprehensive dental treatment including cosmetic, whitening and implants at highly competitive prices. Dr Gillies is delighted with his new practice and grateful for the valuable knowledge and experience provided by The Dental Directory,
"Although stressful at times, the project was a total success and I am incredibly happy with my new practice. The Dental Directory proved once again that the expertise that it offers is second to none – I would recommend its services to any practitioner."
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For further information on The Dental Directory’s complete equipment service call 0800 585 585 or visit www.dental-directory.co.uk |
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