dental complaints
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Remove groundless complaints to protect mental health, DDU urges
Healthcare regulators must remove groundless complaints to restore faith in regulation and safeguard mental health, the Dental Defence Union (DDU)…
Dentistry
GDC delays have a human cost, the DDU shows
After a review into the GDC’s fitness to practise processes, the DDU has urged the GDC to improve its delays.…
Dentistry
The COVID-19 files – ‘unsatisfactory treatment’
The pandemic interrupted many long-term courses of treatment making it harder for dental professionals to deliver their usual standard of…
Dentistry
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Top five reasons for dental complaints – treatment issues
In the first of a new series, Alison Large examines the most common factors in dental complaints and how to…
Dentistry
BOS welcomes new universal complaints handling principles for dentistry
Six universal principles in complaints handling identified by a working group established in collaboration with the General Dental Council have…
Orthodontics
New set of universal principles of good complaint handling
Leaders from across the dental sector join forces to launch universal principles of good complaint handling Twenty-eight organisations from across the…
Dentistry
Handling a GDC complaint
Knowing how to respond to a GDC complaint increases the chances of a positive outcome, says Alison Large It’s the…
Dentistry
Dealing with difficult patients
In every orthodontic practice there are a small number of patients or their relatives whose behaviour can test your reserves…
Orthodontics
Responding to a complaint
Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union…
Orthodontics
Responding to a complaint
Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union…
Orthodontics
Rise in the number of dental complaints defended successfully
No compensation is paid in just under 60% of dental complaints and claims, according to the latest figures from the…
Dentistry
Biggest concern for dental professionals is false complaints
Dental professionals are most concerned about patients looking to falsely complain and seek legal and financial compensation. A new study,…
Dentistry
Manage expectations with orthodontic treatment
Managing expectation can mitigate the risk of patient complaints in orthodontic treatment, says UK-wide dental defence organisation MDDUS MDDUS has…
Orthodontics