patient communication
Latest Stories
The many benefits of follow-up systems
Treatment coordinator Tracie Barnett discusses how to create an effective follow-up system, and why they are ‘crucial’ for patients and…
Columnists
Top tips for treatment acceptance
From first impressions to showing evidence, Manrina Rhode discusses how to create a high treatment acceptance rate. Today I’m going…
Aesthetic dentistry
Five reasons why your intraoral scanner should be your best friend
Tracie Barnett discusses why an intraoral scanner is an integral piece of equipment for your dental practice. Intraoral scanning is…
AI & technology
The ultimate guide to five-star email etiquette
In this month’s Marketing Expert column, Shaz Memon discusses how to implement a five-star email etiquette with powerful customer service…
Marketing
‘Can you Whatsapp me?’ – nurturing through messages
This month Bhavin Bhatt discusses the benefits of patient communication over Whatsapp and how to use it properly. In a…
Orthodontics
Contemporary Hygienist – paying attention to patient learning styles
This month, Claire Berry and Faye Donald discuss the importance of learning styles, what each one is, and how understanding…
Oral health
Putting your communication skills to the test
Sarah Ide explains the many examples of how effective communication can help you through challenging situations you face during your…
Patient management
The four Cs of the treatment buying cycle – conversation
This month, Bhavin Bhatt discusses the importance of conversation in the Invisalign buying cycle and the best ways to communicate…
Orthodontics
The Smiling Dentist – the big sell
This month, Alif Moosajee offers his ‘rule of two’ for ‘the big sell’ of treatment, making it honest, simple and…
Dentistry
Overcoming obstacles to effective communication
Emily Howden discusses the importance of effective communication between patients and clinicians, and how potential obstacles can be overcome Effective…
Dentistry
The power of communication in dentistry
Seb Evans reports from Practice Plan’s latest Workshop Tour where Barry Oulton discusses the importance of communication and how to…
Dentistry
A rise in tricky patients
Martin Wanendeya delves into the research behind an increase in assaults on healthcare professionals since the beginning of the COVID-19…
Implant dentistry
Communicating clearly with endodontic patients
Dr Charlie Nicholas explores how dentists may communicate to best effect with endodontic patients, to make sure they have all…
Patient management
Practical tips on patient communication
Bethany Rushworth talks about her experiences and gives you an exclusive insight into her work to help you with your…
Dentistry
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The COVID-19 files – managing pandemic communication
Leo Briggs discusses some of the common themes surrounding communication in practice and details the DDU’s risk management advice. The…
Dentistry
Managing challenging patients during the pandemic
Martin Wanendeya delves into the research behind an increase in assaults on healthcare professionals since the beginning of the COVID-19…
Dentistry
Identifying patient need for better oral health
Johnson and Johnson explores how dental professionals can identify and make use of a patient’s values to help motivate them…
Dentistry
Dealing with challenging patients
Leo Briggs, deputy head of the DDU, explains what to do if you encounter a challenging patient. At the beginning…
Patient management
Aligning expectation with reality
An increasingly informed patient population presents opportunities – as well as challenges – warns Nishan Dixit. We have created a…
Dentistry