Top business speaker Phillip Khan-Panni is joining experts at the Faculty of General Dental Practice (UK)’s annual study day next month.
It is being held at The Royal College of Surgeons of England in London on 12 September 2008.
Sponsored by Denplan, the event offers delegates a chance to explore the interaction between themselves and the patient, providing in-depth insights into the narrative nature of clinical cases, the pitfalls of poor communication, and the art of ‘speaking without words’.
Phillip Khan-Panni will present new thinking on ways to connect with patients, suppliers and staff, focusing on establishing rapport in those vital first few seconds when decisions of trust are made.
He will also explain how to identify and project the compelling differences that distinguish one dentist from another, and how communication style can build and enhance relationships.
Richard Hayward, FGDP(UK) dean, said: ‘We feel very privileged and excited to have Phillip join us in what is certain to be an exceptional day. I have no doubt that delegates will come away from the event enthused with ideas and techniques to help them see tangible improvements in their interaction with both patients and colleagues.’
Themed Cases, Communication, Conversation, Conjuring… As if by magic, the event promises to be an informative and highly entertaining programme.
Delegates will hear from Mike Clarke, Raj Rattan and Brian Hurwitz as they describe the principles and power of good patient communication, with demonstrations of how specific verbal and non-verbal communication techniques can help in managing difficult situations.
The event is valid for five hours of CPD and costs £50, £100 or £150 for vocational dental practitioners, FGDP(UK)/Denplan members and non-members respectively, with discounted rates for dental care professionals and vocational trainee advisers.
Contact the FGDP(UK) on 020 7869 6760 or [email protected] to reserve a place.
