Although online appointment booking is commonplace in other areas of consumer life its appearance in the dental market is relatively recent. But although the technology itself is still being used by early adopters, Software of Excellence has already produced an online appointment system that integrates with a practice’s recall management to produce a software solution that provides a truly innovative and unique solution.
This new approach has been developed as a direct response to dentist feedback and features software that identifies patients due for recall on a daily basis according to defined criteria, pre-set by the practice. The software automatically sends recall messages via email or text with a link prompting the patient to access a practice-branded on-line booking facility, detailing available appointment times with the patient’s own clinician. The patient selects the desired appointment and the software automatically identifies the patient and reserves the appointment and updating the practice’s computerised appointment book in real time. Patients receive a confirmation email which can also be customised by the practice to include a map, an image of the practice and dentist, opening hours, new treatments and can even be used to promote special offers. Experienced practices can also configure the software to “smartly” select appointment times that they may traditionally find difficult to fill.
SoE’s new on-line recall booking module provides an innovative and ground-breaking solution that provides more than simply a mechanism for a patient who needs an appointment. This new technology is an integral part of the recall process that works via email and on smart phones stimulating successful recall response rates, making a measurable and significant impact on the overall efficiency of a practice.
EXACT™’s Online Recall Booking Module is available from Software of Excellence, call 0800 328 6227 or visit www.soeidental.com for more details. Visit us at The Dentistry Show 2012 on Stand F15.