Dentally has unveiled an exciting new product development for automated recalls, to improve the process around notifying patients that they are due for a recall appointment.

This new development from Dentally means that users can set up recall messaging workflows within the software, which will automate the process to send the patient an email, SMS or letter at the appropriate and correct time.

James Harker, CTO and co-founder, explains: ‘Relationships with customers is key to any successful business in whatever industry you operate in. For a dental practice it is important to stay in touch with patients, and we felt that although we already offered a high level of automation, there was still more we could do.

‘We have developed customisable recall workflows that dentists can set up to fully automate the process. It has been designed in an easy to use and intuitive way, so it runs seamlessly from the patient’s perspective and it saves valuable staff time and doesn’t overwhelm the day-to-day running of the practice.’

One less thing to worry about

The new functionality within Dentally means that the way you set up the recall workflows can be completely customised based on the recall type, so for example for the dentist or hygienist, as well as ensuring it is the right one based on payment plan, practitioner, recall date and the type of correspondence the individual patient prefers. The sequences can be easily managed by the Dentally workflow builder, which is simple to use and intuitive. Once you have it set up, Dentally will simply get on and process the recalls without any further interaction from users – so it is one less thing for you to worry about in your practice management.

A further feature of the new automated recalls from Dentally, is that the correspondence and messaging schedule can also be customised by you. This means you can pick which day or days of the week you wish to send out the recalls – so if Monday is a particular busy day, then sending recalls on another day might be easier! The scheduling is smart, so it will send out the recall messages throughout the day rather than in one batch – so you are not inundated all at once.

The messaging can include a link to Dentr, which is an online booking app that has been designed specifically for Dentally. Patients can book their recall online through your website using Dentr, so the entire reminder to book process is fully automated.


If you would like to find out more about this exciting new product release or arrange a demo and join the 4,000 dental professionals who work smarter, work remotely and work securely with Dentally, simply visit our website or email us [email protected].