Amy Hansford discusses the benefits of introducing a membership plan with Ulrika Skalberg in this edition of the Bodcast.
Amy Hansford, regional support manager at Practice Plan catches up with Ulrika Skalberg, dentist and practice owner of Teeth on the Heath Dental Practice, a fully private practice that has transitioned away from the NHS. Throughout this Bodcast, you’ll discover how Ulrika and her husband have focussed on plan growth over the last few years and now have over 2,500 patients on plan.
Ulrika tells Amy about the importance of a supportive team culture where every member, from reception staff to dental associates, plays an integral role in promoting and understanding the value of membership plans. Effective team and patient communication has been a cornerstone of their success.
The practice team fully understands Ulrika’s vision and goals with membership seen as the default option at the practice, which not only benefits patients but the practice too. Patients are more likely to attend appointments, can benefit from improved oral health and take advantage of treatment discount. Meanwhile, as Ulrika mentions, the practice itself benefits from a secure, regular income, loyal patients, and is able to invest more into the practice.
The patient demographic is diverse, and Ulrika knew it was important that the patient membership plans were tailored to cater for the needs of the community. This is something that Amy and Ulrika worked on together to put in place to ensure that quality dental care was accessible.
Patient recommendations
Additionally, they talk about the role of patient referrals, noting that many new patients come from recommendations by happy patients.
Ulrika mentions the importance of having a supportive plan provider behind the scenes. Practice Plan helped to support the practice with its NHS conversion, but it hasn’t stopped there. Regional events and Workshop Tours have helped with continuous education and networking, for the whole team.
This year, Practice Plan celebrates 30 years of welcoming practices into the family, helping them to grow profitable and sustainable businesses through the introduction of practice-branded membership plans.
If you’re considering your options away from the NHS and are looking for a plan provider who will hold your hand through the process at a pace that’s right for you, you can start the conversation with Practice Plan today by calling 01691 684165 or to book your one-to-one NHS to private conversation at a date and time that suits you, just visit practiceplan.co.uk/nhsvirtual.
Attending Dentistry Show Birmingham on 16 to 17 May? Join us on stand G50 for a glass of fizz and chat! You can even pre-book your appointment with us here to ensure one of our team is ready and waiting just for you – the coffee is on us!
This article is sponsored by Practice Plan.
