Ashley Byrne highlights some common issues that crop up in communication between dentists and technicians, and why a ‘call me’ lab ticket can cause more confusion than clarity.
We’ve all seen it. The dreaded lab ticket with those two little words: ‘Call me.’
No details, no prescription, no hint of what’s needed, just a vague message that sends a ripple of frustration through the lab. It’s become the universal signal for ‘something’s gone wrong’ or perhaps ‘I haven’t quite decided yet’.
But as every technician knows, a ‘call me’ request is rarely simple. It means stopping work, picking up the phone, waiting for a dentist who’s in surgery, then playing a round of voicemail ping-pong before getting an answer that could have been sorted in two sentences by email.
Why we still struggle to communicate
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