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How to handle complaints

Donna Hickey explains how practices can deal with complaints effectively, while adhering to the GDC and the CQC principles. Having an effective complaints procedure in place helps dental professionals deal…

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Fewer dental complaints in Northern Ireland

the Dental Complaints Service is from Ulster, according to the service’s first annual report. The Dental Complaints Service helps resolve complaints about private dental care, and logged more than 1,500…

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Complaints are a hot topic

John Makin offers advice on the complaints handling process. Last year, the DDU’s dentolegal advice line received more than 2,500 enquiries from dental professionals about the handling of patient complaints….