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Establishing greater rapport

…connection with your patients. What is rapport?   The dictionary definition tells us rapport is:‘1. A feeling of relationship, especially when characterised by emotional affinity 2. A conscious feeling of…

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The magic of rapport

…proportion to the quality of personal rapport established at the outset. He will also demonstrate the value and application of ‘active listening’, and show how to improve self-awareness and emotional…

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The art of presenting cosmetic dentistry

…office’ and always first, the establishment of rapport, which means initial conversation is never about dentistry. Once rapport is established, your conversation is directed toward dentistry by stating simply: ‘How…