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Hazel Adams talks about the challenging times and has great advice for dental practitioners. Dental practices are experiencing extremely difficult and challenging times. This includes putting plans in place for getting back to the new normal. There may be many issues to face such as: Financial constraints Uncertainty about the future of the practice Health…
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Hazel Adams highlights the benefits of requesting feedback. Whether positive or negative, you should welcome feedback at your practice. It highlights what the patient feels satisfied and what is working well. It also shows what aspects could you can improved. Someone could complain about any member of the dental team. Therefore, it is important that…
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Hazel Adams highlights why having a robust front desk is so essential. As a practice, you want to ensure that your patient’s experience is a positive one. Patients need to feel welcomed, reassured and comfortable; this journey starts at the front desk. The front desk is where patients will have their first contact with the…
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Hazel Adams highlights why a practice manager is essential to your practice. Most dental practices will have a practice manager who is responsible for the non-clinical and business aspect of the surgery. Practice managers do not need to be registered by the GDC. However, they must keep up-to-date with GDC guidelines. They also ensure that…
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Hazel Adams shares her tips on how to handle difficult calls with patients and what to do to ensure a prompt resolution. How we communicate is key to resolving complaints successfully. Especially when dealing with challenging situations. Your non-technical skills, such as communication and emotional intelligence, are just as critical as the treatment that you…
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The internet has fundamentally changed the way we do business – and dentistry is no exception. Hazel Adams explains what this means for your relationship with patients With digital communication comes an increase in access to information, and with this comes knowledge – and, as we all know, knowledge is power. This digital age, and…
