John Makin, Author at Dentistry.co.uk
John Makin

John Makin

Author at Dentistry.co.uk

John Makin qualified in Manchester in 1983 and has worked as a general dental practitioner in Lancashire and Devon. He was involved with foundation training for many years as both a trainer and VT adviser/training programme director with the Manchester and Exeter DFT schemes. John has postgraduate diplomas in law and dental education and served on the GDC’s Fitness to Practise Committee before becoming a full-time dento-legal adviser with the Dental Defence Union where he has had significant involvement in the development and delivery of DDU’s undergraduate and postgraduate education programmes. John is now head of the DDU.
Visit Website

Posted in Posts

Referral dilemmas with root canal treatment

NHS England is trying to clear up the confusion over when and how to refer patients to specialists, John Makin says. If performed to a good standard, the success rate of root canal procedures is 90%, according to the British Endodontic Society. In most cases, GDPs have the skills and training to do this. However, … Continued

Posted in Posts

Why are indemnity costs increasing?

Dental professionals must have adequate and appropriate professional indemnity before they can treat patients, but how can they be sure indemnity providers are providing good value for money? John Makin answers 10 probing questions about indemnity. 1. Why have indemnity costs increased for some dental professionals over recent years? Dental Defence Union (DDU) subscriptions are … Continued

Posted in Posts

Fair treatment of complaints rejected by the GDC

John Makin says there needs to be fairer treatment of complaints not investigated by the GDC. Readers of my previous columns will be aware that the GDC’s more proportionate approach to fitness to practise complaints is paying dividends. Some 70% of matters referred to the GDC are not considered to be allegations of impaired fitness … Continued

Posted in Posts

Rising to the complaints challenge

John Makin talks through the dos and don’ts of patient complaint handling. NHS complaints about dental treatment in England have almost doubled from 7,664 in 2015/16 to 13,493 in 2016/17, according to recently published figures from NHS Digital. Colleagues reading about this increase might be forgiven for feeling downhearted; however, there may be a positive … Continued

Posted in Posts

Complaints are a hot topic

John Makin offers advice on the complaints handling process. Last year, the DDU’s dentolegal advice line received more than 2,500 enquiries from dental professionals about the handling of patient complaints. This accounted for a third of the 7,700 calls we received in 2016, with clinical matters and claims accounting for around 10% of calls each, … Continued

Posted in Posts

Beware of mistakes that could threaten your career

A mistake which casts doubt on your honesty and integrity can attract attention from the GDC, says John Makin. At this stage of your training, you’ll be actively looking for the next step in your career, but whether you are applying for your next position, accepting a new role, or publishing your work, dental professionals … Continued

Posted in Posts

The fundamental pillars of dentistry

John Makin reflects on the GDC’s latest plans for reform. Few would disagree with the stated aim in the GDC’s recent discussion document Shifting the balance, of easing the fitness to practise burden on the profession. The GDC says it intends to reduce the number of complaints it receives by focusing on local complaints resolution. … Continued

Posted in Posts

‘Friendly’ fire

Too many complaints about dental colleagues are going straight through to the GDC, John Makin says. When I was a young dental student back in the early 1980s I was taught never to criticise the work of a colleague, as you couldn’t be sure of the circumstances under which the treatment was provided. In my … Continued

Posted in Posts

Dealing with online comments

 John Makin explains how you can handle negative online comments. An increasing number of patients are turning to websites such as NHS Choices to rate their dental experience. But when does patient feedback cross the line from constructive criticism to unpleasant abuse? This is a question that the Dental Defence Union (DDU) is being asked … Continued

  • Page 1 of 1