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Here we meet one of the people behind the Practice Plan brand – change and service improvement manager, Kerrie Hibbert – to find out how she helps keep the business focusing on the needs of its customers. When she started her job as a fresh-faced proof-reader with Practice Plan, Kerrie had no idea she would…
Posted in Posts
Kerrie Hibbert explains how you can take a more structured approach when dealing with and making decisions within your dental practice. Originally created by Kurt Lewin in the 1940s, Force Field Analysis is a simple yet powerful decision-making tool that can help businesses look at the bigger picture, by analysing all the forces impacting on…
Posted in Posts
Kerrie Hibbert explains the benefits and the reasons why you should look to a plan provider to administer your patient membership plan. The benefits of introducing a membership plan into your practice are varied, ranging from providing you with the security of a regular cash flow to enabling a neat and regular oral maintenance package…
