Nicki Rowland

Nicki Rowland

Author at Dentistry Online

Nicki has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire in 2005. For over 10 years, Nicki nurtured her team to achieve exemplary standards in both clinical and customer service based areas of work and as a result the practice won countless awards. These include The National Training Awards for Yorkshire and Humber in 2010, as well as being a national finalist in the SME category. In 2011, Perfect 32 won The Training Business of the Year Award at the local Chambers of Commerce Awards and Nicki herself was awarded Practice Manager of the Year by the UK’s Association of Dental Administrators and Managers (ADAM) in 2012. In 2014, Nicki set up her own business, Practices Made Perfect. She has also recently co-founded The Exceptional Leadership Academy (ELA). ELA is now an official partner of the BoB Group - www.business of brand.com - other partners include The United Nations, The Lord Mayors office in London and the UK Stock Exchange.
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Drive business growth in 2022

Nicki Rowland explores why planning the year ahead is crucial to the sustainability and growth of your practice in 2022. In 2021, Nicki Rowland, director of The Exceptional Leadership Academy (ELA), wrote a short series in Private Dentistry magazine on how her company can support business development and practice growth using a method that was…

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Leading through a crisis – tip five – dysfunctional team members

In this article, Nicki Rowland discusses the importance of dealing with ‘dysfunctional’ team members and implementing methods to fully engage each team member. ‘Dysfunctional’ – what does this mean in terms of team members? Well, the hard work of explaining this has been done by American team management guru, Patrick Lencioni, in his book The…

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Recruiting the right staff

The safe recruitment of staff is high on the Care Quality Commission’s (CQC) agenda. In this article, Nicki Rowland discusses the CQC’s requirements and how you can ensure that team members are fit and proper for their roles in your dental practice.  Human resource planning is the process of anticipating and mapping out the outcomes…

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Emotion-led dentistry: injecting life back into practice

In this article, Nicki Rowland discusses the importance of building human connections in your dental practice to drive new footfall and business growth. To this end, finding your ‘purpose’ in your dental business is vital. Getting back to basics In this day and age, the world of dentistry is driven by compliance, legislation, technology and…

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Curtain up on Dental Business Theatre’s expert CQC panel

Nicki Rowland fills us in on what to expect from the Dental Business Theatre CQC panel at this year’s Dentistry Show. Just around the corner is this year’s Dentistry Show and after huge success in 2016, Practice Plan will be curating The Dental Business Theatre programme for the second time. One of the many industry-renowned…

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