Head Dental Receptionist, Kensington, London
Medicruit are sourcing a full time head Dental Receptionist to cover two sites based in Kensington
To head up reception for a busy NHS dental practice across two sites ensuring receptionists in both sites perform to the same standards. To take responsibility for the administrative backup for the professional staff, patient care, reception staff training, providing accurate information to patients, communication with laboratories, hospitals, patients and the NHS, the keeping of accurate records and supervision of staff.
Ensure the highest standard of meet & greet with all patients
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in service
Ensure patient’s experience is proficient including bookings, payments, and enquiries
Maintain cash allocation accurately on a daily basis and adhere to cash handling procedures
Interact and communicate effectively with patients, team members and management team
Involvement in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Handling patients complaints or any major incidents, such as a security issue or a customer being taken ill
Ensure reception handle all telephone calls in an efficient and professional manner
Be responsible for discipline, timekeeping, attendance and training of all reception staff. Organise cover for breaks.
Attention to detail.
Critical thinking, problem-solving, and the ability to learn and apply new information
Ability to work under pressure
Flexibility is required to meet the needs of the business
Able to multi task
Highly organised able to multi task is essential part of this position
Reliability and dependability
Computer advance skills, preferably experience working with Exact
High standard of email communication with patients and other stakeholders
Self-motivated, able to work on their own and prioritise within a busy working environment
Good team player
All candidates MUST have a minimum 3 years’ experience managing reception/call centre staff or equivalent. Previous dental reception experience is preferred but not essential
Salary Negotiable depending on experience
MediCruit is a specialist Dental Recruitment Consultancy, acting as an agency in relation to this Dental Opportunity.
For further information please apply to this vacancy and we will endeavour to contact you within forty-eight hours. All applications are treated confidentially and your CV would never be sent to any potential employer or third party without your prior permission.
For more information contact Josh and quote reference DEN-47029
Call us on 01332 609318
Email us at [email protected]
View more information at http://www.medicruit.co.uk/dental-position-information/47029