Dental AI receptionist, friend or foe?

This webinar will explore the role of AI in dental reception.

It will introduce what an AI receptionist is and how it functions in a dental practice setting to help dentists understand the technology (appointment booking, patient triage, reminders, FAQs, etc).

The session will also evaluate the potential benefits of AI to highlight how it can support efficiency, patient experience, and cost management.

Attendees will learn how to identify areas in their own practices where AI could be a helpful 'friend' while critically assessing the challenges and risks.

The speaker will address concerns that attendees may have such as loss of personal touch, data security, compliance, and patient trust to equip them with the ability to weigh AI’s limitations and risks – the possible 'foe' side. This will facilitate informed decision-making and encourage dentists to think strategically about if, when, and how to adopt AI in their practices.

Finally, the webinar will empower attendees to leave with practical criteria/questions to guide AI adoption decisions.

Learning outcomes

• Describe what a dental AI receptionist is and outline its core functions within a dental practice
• Identify the main benefits of using AI in patient communication and administrative workflows
• Recognise the key risks and ethical considerations, including data protection, patient experience and regulatory compliance
• Evaluate whether AI receptionist technology is suitable for their own practice by applying a simple decision-making framework.