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Psychological shrapnel

‘Psychological shrapnel’ is bad for businesses creating an atmosphere of ‘us and them’, Alun Rees says. Cartoonist and consultant, Hugh MacLeod, recently introduced me to the phrase ‘psychological shrapnel’. The phrase is adopted from the system of shells devised by Major-General Henry Shrapnel in the early years of the 19th century. The use of shrapnel … Continued


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