With the right skills and attributes, a treatment coordinator (TCO) will convert new patients, boost treatment uptake and increase patient retention. Who doesn’t want that for their practice? So, what are the main roles of a TCO and how can they be successfully added into your team?
Michael Bentley has been a TCO for more than seven years and is currently hosting part of The Perfect Patient Journey run by The Business of Dentistry Events, along with Sheila Scott. His afternoon session addresses many of the questions practices face when looking to introduce the role. Michael feels passionate about the subject: ‘Having done the job, I have seen how powerful it is to build relationships with patients and how this “one appointment” sets up the right experience for every appointment thereafter.’