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What makes a good or bad visit to the dentist?

Offer time, communicate well and add some softer options to put your patients at ease

Behavioural research into why dental patients decide to complain or sue, demonstrates that more than 50% of the patients who take things further will have decided to do so, because they didn't like the clinician, his nurse or colleagues personally.

The research goes onto show that taking this further against the dentist or his team is something that they have thought about even before the alleged negligence has come to light! (Mangels et al).

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