Online CPD Dentistry Show – John Makin discusses complaint handling

John Milne at the Online CPD Dentistry ShowFMC is launching the Online CPD Dentistry Show thanks to Oral-B, giving you a year’s ECPD from the comfort of your own home.

Here we find out a little more about some of the speakers at the show and what they will be lecturing on.

Complaint handling

John Makin is lecturing on complaint handling from 14:00-15:00 on Thursday 16 April.

During this session John will enable delegates to better understand the issues commonly underlying complaints in the dental setting.

He will explain what makes patients ‘tick’ (and occasionally explode). He’ll help delegates appreciate the value of a customer-focused practice team approach in reducing the frequency of patient complaints. All before developing strategies to manage the risk of the escalation of complaints.

By the end dental team members will understand the importance of local resolution of complaints and their role in achieving this.

John Makin biography

John Makin qualified in Manchester in 1983 and has worked as a general dental practitioner in Lancashire and Devon.

He was involved with foundation training for many years as both a trainer and VT adviser/training programme director with the Manchester and Exeter DFT schemes.

John has postgraduate diplomas in law and dental education and served on the GDC’s Fitness to Practise Committee. All before becoming a full-time dentolegal adviser with The Dental Defence Union. Here he has had significant involvement in the development and delivery of DDU’s undergraduate and postgraduate education programmes. John is now head of the DDU.


To register for free for the Online CPD Dentistry Show and also gain a year’s ECPD from your home visit www.dentistrystudyclub.com.

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